FAQs

What is withdrawal cut-off time?

If you perform withdrawal after cut off time which is 3pm, we will proceed to process your withdrawal on the next working days.

What is the maximum amount for a withdrawal?

There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active 

Can I request a withdrawal to a third party's account?

No.

Can someone request a withdrawal on my behalf?

No.

How do I check my outstanding balance?

You can check via your online account dashboard under “My Account”.

How do I withdraw cash from my account?

You may go to “My account" , "Cash Withdrawal” and proceed accordingly.

What will happen to my sales proceeds?

Your sales proceeds will automatically be credited into your Cash Upfront Account on the due date which is T+2 days and will be reflected as available cash.

 

 

 

Note: T is the transaction day