FAQs

Rakuten Trade points or RT Points are what you earn when you trade or execute any trading exercise via our platform and / or by participating in any of our marketing campaign(s). Check out our Marketplace on our website or via our iSPEED.my app for more information!

You automatically start earning points when you successfully open an account with us. Start earning Rakuten Trade (RT) points through some of the examples below:
a) First trade = You will be auto-enrolled into "1st Trade & Get Rewarded Program" upto a one-time reward of 1,000 Rakuten Trade points ("RT points"). Please refer to "1st Trade & Get Rewarded Program" for more info. TnC of "1st Trade & Get Rewarded Program" applied.
b) Share Transfer In = 500RT/Stock
c) Trade Brokerage = 1RT/RM2
d) Friends Referral = 500 RT/Referral

Yes, we do and it’s called The Buddy Program. You can invite your friends to join Rakuten Trade via email or by sharing via your social media network. All you need to do is share the referral link / code which can be found on your dashboard via Whatsapp, Facebook, tweet, etc! All your friends have to do is include the unique referral link / code in their account opening form (page 1) and you will receive 500 RT points upon account activation of each referred customer within thirty (30) days of account activation.

Rakuten Trade (RT) points have a validity of 3 years. You will be updated on your points prior to their expiration.

Conversion is simple and can be made completely online.

Redemption can be done so long as you have Rakuten Trade (RT) points to be converted.

No sign up is required to start earning points as long as you are a Rakuten Trade client.

All you need to do is register your membership information of the respective loyalty partners on your Rakuten Trade point page.

• Step 1: Click RT Points on your dashboard to identify the total RT points you have earned

• Step 2: Click Redeem Now

• Step 3: Insert number of RT points you would like to convert based on the affiliate brand. i.e: 500 AirAsia BIG, 500 BInfinite and 500 BonusLink

Rewards partner membership information required: 

• AirAsia BIG: BIG Number ID (10 digits)

• B Infinite: B Infinite Membership (16 digits) and BInfinite card pin

• BonusLink: BonusLink Membership (16 digits)

1 Rakuten Trade point = 1 partner’s rewards point.

You may redeem your Rakuten Trade point anytime so long as you have earned at least 1 RT point. However, while your converted points will be immediately deducted from your Rakuten Trade account, there may be a delay in seeing the converted RT points in your respective loyalty account as timing is dependent on the receiving rewards standard operating process. Please check your available balance on the respective rewards brand website / app.

Yes, you can transfer /or redeem your points to multiple partners subject to your available balance.

As long as you have an earned 1 Rakuten Trade (RT) point, you can convert it. 

Rakuten Trade client will automatically earn RT points whenever they trade via our web or mobile platform. Your RT points will be reflected in your account on a daily basis after 6pm on a standard trading day.

*6% ST will be imposed on brokerage fees

Yes

Your RT points will be reflected in your account daily after 6pm on a standard trading day.

Yes you can, including your balance RT points available, expiration date of your RT points, unique referral link / code, view your RT point transaction history as well as are able to convert available points into AirAsia BIG, B Infinite or BonusLink points. 

You can view your account summary by logging on online and clicking RT Points on your dashboard.

Please call us at toll-free 1-800-88-6001 or email us at customerservice@rakutentrade.my