FAQs
You can change your personal details at "setting", "edit" and proceed accordingly. For "Non-Mandatory" details you can change it online. For mandatory details, you must email us the change request at customerservice@rakutentrade.my.
Yes, but you will need to upload proof of your new corresponding address (i.e.: copy of identity card (NRIC), utility bill, telco bill, etc.)
Please execute the following non-mandatory details changes online:
1. Marital Status
2. Employment Status
3. Occupation
4. Designation
5. Mailing Address (if different)
6. Contact No. (Home)
7. Contact No. (Office)
8. Contact No. (Office Extension)
9. Email Address (Secondary)
10. Name of Bank
11. Account Number
12. Income Evidence (Latest 3 Months)
13. Documentary Proof of Mailing Address
Please email us at customerservice@rakutentrade.my if you want to change the following mandatory details:
1. Country of Birth
2. Residency
3. Race
4. Bumiputra Status
5. Permanent Address (As per NRIC/ other ID)
