FAQs
In order for our clients to buy GOLDETF (0828EA), Rakuten Trade will have to grant “BUY” limit manually for GOLDETF (0828EA). Clients will have to call in to our Customer Service Department to effect the trade. The process of granting “BUY” limit will take at least 2 (two) working hours. Once the window for “BUY” order on GOLDETF (0828EA) has been granted, Customer Service Representative will then proceed to contact the client. The client will have to place the “BUY” order within 15 minutes. The window of the “BUY” order will be closed after 15 minutes. The same process applies to amendment on the “BUY” price.
Similarly, for our clients to sell GOLDETF (0828EA), Rakuten Trade will have to grant “SELL” limit manually for GOLDETF (0828EA). As such, the client will have to call in to our Customer Service Department to effect the trade. Once the window of “SELL” order has been granted, Customer Service Representative will contact the client. The client will have to place the “SELL” order within 15 minutes. The window of the “SELL” order will be closed after 15 minutes. The same process applies to amendment on the “SELL” price.
Clients may call to Rakuten Trade’s Customer Service Department from 8:00AM to 3:30PM at 1800-88-6001 (Local) or +603 2110 7110 (International). Rakuten Trade does not accept order instruction via email. Any GOLDETF (0828EA) order(s) placed by clients without the special arrangement as described on the above will not be matched. Rakuten Trade will not be liable if the client fails to inform Rakuten Trade to effect the trading instruction above for GOLDETF (0828EA)
Client is not allowed to trade on GOLDETF (0828EA) on contra account.
1st Session
Pre-opening: 8:30am
Opening and continuous trading: 9:00am
Closing: 12:30pm
2nd Session
Pre-Opening: 2:00pm
Opening and continuous trading: 2:30pm
Pre-closing: 4:45pm
Trading at last: 4:50pm
Closing: 5:00pm
You can refer to the videos on our website “Customer Service”, “Videos” or via our Rakuten Trade YouTube Channel.
A trading pin is a six-digit pin used as a security feature to trade online.
You can submit your orders from 8:30am until 5:00pm for the day’s orders, Monday to Friday.
After trading hours – You can key-in orders after business hours and your orders will be in a pending queue status, the orders will take effect the next business day. On trading days, 5:00pm-6:00pm, no orders will be accepted due to system maintenance.
No. Rakuten Trade does not accept trade orders via email.
As Rakuten Trade business is an all-in-one seamless and automated platform, you are responsible for executing your own investment and trading ideas end-to-end.
You can amend your unmatched order at “Order Status”. Select the order you wish to amend /or cancel and execute as per instructions.
Under the order status section, it will be shown under "Status" column.
Glossary:
⦁ New: New Order submitted by the customer pending submission to Order Management System (OMS)
⦁ Sent: Order has been sent to BURSA by Rakuten Trade order routing system and is pending BURSA acknowledgement.
⦁ Acknowledged
i) New Order received, has been acknowledge by BURSA and is queuing for matching
ii) Replacement Order received and acknowledged by BURSA. Currently is queuing for matching.
⦁ Matched: Order fully matched
⦁ Partial Matched: Order partially matched
⦁ Partial Cancelled: Order partially matched. Balance that is unmatched has been successfully replaced or cancelled by the Customer/ cancelled by BURSA
⦁ Rejected: Order has been rejected by BURSA
⦁ New AMO: After Market Order. Order has been submitted after 5:00pm/ before 8:30am/ on a public holiday.
Rakuten Trade does not accept any responsibility or liability whatsoever in respect of any loss or damage that you may incur using the Rakuten Trade platform.
If you encounter a system related issue, please immediately contact us at customerservice@rakutentrade.my or via toll free 1-800-88-6001.
The minimum number of shares that you can place is 1 share (for Odd lot) and a minimum of 100 shares (for board lot), whereas the maximum number of shares that you can place in a normal board lot order is 5,000 (500,000 shares).
No as they are not facilitated by Rakuten Trade.
You can request for assistance to execute your trade by calling us at 1-800-88-6001 to place your order(s). However, do note that you will not be eligible for our lowest brokerage rate if your order is placed offline (assisted trading).
5 Market depth displays 5 levels of current best bids and asks price of a particular stock. You can view 3 levels of market depth at no cost on Rakuten Trade’s website.
Yes. You can. You will enjoy five market depth for first three (3) months from the activated date.
You will be able to enjoy five market depth one (1) calendar day after the Transaction Date* which is valid for thirty calendar days.
You may subscribe RM2.00 for five market depth which is valid for thirty calendar days from/on the date you purchased.
Notes:
Transaction Date*: The date you purchased/sold the shares
There are 2 types of orders, Day Orders and Good till Date (GTD) Orders. All day orders submitted are only valid for the trading day. GTD orders will be carried forward continuously each trading day until the expiry date selected upon order execution of orders are unfilled / unmatched. The GTD order is valid up to 30 calendar days only.
Yes, you can create up to 10 sub-folders consist of 100 stocks in each folder. A total of 1,000 stocks.
No as your account with Rakuten Trade is a Nominees Account.
No. Trading on behalf is prohibited.
Currently, Rakuten Trade online trading access is offered at no cost. However, the standard brokerage fee (plus 6% ST) will be imposed and we reserve the right to impose any charges with prior notice.
To address extraordinary market volatility in the equity market, Rakuten Trade has implemented a market order mechanism (price band) that will prevent trades to exceed our customer's available trading limit. Trade cost will be calculated at a 30% higher than the current market price.
The following is the mechanism of Rakuten Trade market order:
| Current Market Price | Rakuten Trade Market Order Price Band Percentage | Minumum Trading Limit Require |
| RM1.00 | 30% (above) | RM1.00+30%+Brokerage(plus 6% ST)+Stamp Duty+Clearing Fees |
| Below RM1.00 | RM0.30 (below) | RM0.90+0.30+Brokerage(plus 6% ST)+Stanp duty+Clering Fees |
* Price band percentages will be 30% above the market price, as such customer trading limit should have a minimum of RM138.50 in order to purchase 1 board lot of 100 units of shares.
The LEAP Market is a new market introduced by Bursa Malaysia aimed at facilitating access by small and medium-sized enterprises to raise capital from the capital market.
It is a qualified market mainly for Sophisticated Investors.
Only Sophisticated Investors are allowed to trade on the LEAP Market.
Sophisticated Investors are defined as follow: -
Entities
- a company that is registered as a trust company under the Trust Companies Act 1949 which has assets exceeding RM10,000,000 under management; or
- a corporation that is a public company under the Malaysia Companies Act 2016 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets exceeding RM10,000,000 under management.
- a corporation with total net assets exceeding RM10,000,000 or equivalent in foreign currencies based on last audited accounts; or
- a partnership with total net assets exceeding RM10,000,000 or its equivalent in foreign currencies.
Individual
- an individual whose total net personal assets exceeds RM3,000,000 or equivalent in foreign currencies, excluding the value of the individual’s primary residence;
- an individual who has a gross annual income exceeding RM300,000 or equivalent in foreign currencies in the preceding twelve months; or
- an individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or equivalent in foreign currencies in the preceding twelve months.
No, trading on LEAP market are not facilitated by Rakuten Trade.
To view or download your daily trade statement on the member screen:
Go to “MY ACCOUNT”
Click on “MY STATEMENT”
Under the “Cash Upfront” tab, select “Daily Trade Statement” for Document Type and click the “show” button
Finally, select “view” or “download” statement.
The daily statement is available from the member’s page within 1 month backdate period.
You may go to the company website or Bursa website to download the annual report.
1. What is MyETF-US50?
MyETF-US50 is an ETF that aims to track the performance of 50 largest Shariah-compliant companies (by float-adjusted market capitalization) listed in the U.S., as measured by its Benchmark Index – Dow Jones Islamic Market U.S. Titans 50 Index.
Click here for details : http://www.myetf.com.my/
2. Can I trade MyETF-US50?
No, trading on MyETF-US50 is currently not facilitated by Rakuten Trade as we do not provide trading for non-RM stocks.
Warrant is a derivative product that gives a holder a right but not obligation to buy or sell certain amount (depends on the exercise ratio) of the underlying asset at a predetermined exercise price on or before the predetermined expiry date. The underlying asset could be stocks, indices, commodities etc.
Structured warrants have a fixed expiry/maturity life span and structured warrants become worthless upon expiration. Only warrant issued by a listed company has transferable option which entitles the holder to buy a specific number of shares in that company at a specific price (or exercise price) at a specific time.
Rakuten Trade is not liable and takes no responsibility nor liability whatsoever for any loss arising from investing or trading in structured warrants.
For more information on Structured Warrants, visit http://www.bursamalaysia.com/market/securities/education/faqs-on-structured-warrants/
A type of order to buy or sell a security at a specified price.
Does stamp duty still applicable to the trading of structured warrants (SW) and exchange-traded funds (ETF) in year 2018?
Effective 1st January 2018 to 31st December 2020, all contract notes executed for the sale and purchase transactions of Structured Warrant (SW) or Exchange-Traded-Funds (ETF) approved by the Securities Commission Malaysia (SC) under the Capital Markets and Services Act 2007 (CMSA) in Bursa Malaysia Securities Berhad will be exempted from stamp duty (“Exemption”) in line with the Federal Budget 2018.
Sample Calculation
|
Value of Shares |
Brokerage Fees |
Clearing Fees |
Stamp Duty |
Total |
|
|
Before Exemption |
1,000 units @ 1.76 |
RM8 |
RM0.53 |
RM2 |
RM1,771.04 |
|
After Exemption |
1,000 units @ 1.76 |
RM8 |
RM0.53 |
N/A |
RM1,769.04 |
Note:The stamp duty is RM1.00 for every RM1000.00 (or fractional part) of the transaction value of securities (payable by both buyer and seller). The stamp duty shall be remitted to the maximum of RM 200.
For further clarification, please contact our customer service at toll-free 1-800-88-6001. We thank you for your continued support.
