FAQs
Online deposit transfer via our portal normally will take place immediately. However, it is subjected to your bank account status/ balance/ bank processing time and the deposit transfer must be sighted into our bank account.
If you have made the transfer and your RT account still not updated after two(2) hours, please contact us immediately, and we will do our best to confirm your online deposit transfer status.
Ringgit Malaysia only.
You can deposit funds of RM30,000 and below via online bank transfer. For deposits above RM 30,000 you will need to go to the bank.
Go to “My account >> Cash Deposit>> select Online Deposit” and proceed accordingly.
For deposits, more than RM30,000, you can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).
Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.
The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.
Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.
Cash deposits via ATM machine, third party payment, physical cash deposit over the bank counter into Rakuten Trade trust account shall be rejected.
Effective 23 June 2017, Rakuten Trade accepts personal cheque deposit via bank counter or cheque deposit machine (“CDM”)
Steps:
Step 1: Take a picture /scan the cheque
Step 2: Upload multiple files (press control + select multiple file)
Step 3: Take a picture /scan the receipt or deposit slip received from the bank.
Step 4: Upload multiple files (press control + select multiple file)
The funds will be credited into your Rakuten Trade account upon clearance of the cheque (depending on the bank's processing time frame).
Deposits made on public holidays/weekends will be processed the next business day.
Sample attachment of the cheque:
Sample from receipt of cheque deposit machine:
Should you have any queries, please feel free to contact us at 1-800-88-6001 or customerservice@rakutentrade.my
No. You can view your daily trade statement via our website, by logging onto your online trading account “My account”, “My Statement”. Monthly statements will be updated into “My Statement”
Normal Brokerage (via Web/ iSPEED.my)
⦁ Below RM1,000.00 = RM7.00* per transaction
⦁ Between RM1,000.00 to RM9,999.99 = RM9.00* per transaction
⦁ Between RM10,000.00 to RM99,999.99 = 0.10% of trading value*
⦁ Equal / above RM100,000.00 = RM100.00* per transaction
*6% ST will be imposed on brokerage fees
Assisted Brokerage (via Customer Service: RM30.00 + Normal Brokerage)
⦁ Below RM1,000.00 = RM37.00 * per transaction
⦁ Between RM1,000.00 to RM9,999.99 = RM39.00 * per transaction
⦁ Between RM10,000.00 to RM99,999.99 = 0.10% of Trading value* + RM30.00
⦁ Equal / Above RM100,000.00 = RM130.00* per transaction
*6% ST will be imposed on brokerage fees
Other Fees
⦁ Clearing Fee: 0.03% up to a maximum of RM1,000.00 per contract
⦁ Stamp Duties: RM1.00 for every RM1,000.00 in trading value (maximum amount of RM200.00 per contract)
⦁ CDS Fee: Account Opening RM10.00 per CDS
⦁ Transfer of Securities RM10.00 per counter
⦁ Services Tax (ST): 6% of brokerage fees
Q1: Will I be charged stamp duty fees if I trade Small and Mid Cap shares on Bursa Malaysia?
The stamp duty exemption will be applicable for trading of companies listed on Bursa Malaysia Securities with a market capitalization ranging between RM200 million and RM2 billion as at 31 December 2018 for eligibility in 2019. For eligibility in 2020 until 2021, the companies will be based on their market capitalization as at 31 December 2019 and 2020 respectively. The list of companies will be static until the annual review.
Click http://www.bursamalaysia.com/misc/system/assets/24049/Mid_Small_Cap_PLCs_(Mkt_cap_of_200_mil_to_2_bil)_Dec2018_V1.0.pdf for the full list.
Q2: What if I trade blue chip shares or warrants? Is the stamp duty fee also exempted?
If you trade in blue chip shares or warrants, you need to pay the stamp duty. The stamp duty is only exempted for trading in Small & Mid Cap shares.
Q3: Why do we have to pay stamp duty fees and how much are we charged?
A stamp duty is a required tax placed on legal documents, usually in the transfer of assets. It is chargeable on transactions through Bursa Malaysia at RM1 per RM1,000 share value to a maximum of RM200.
Q4: How does the stamp duty fee exemption benefit me?
The stamp duty fee exemption benefits investors as it reduces the total fees that are charged which is determined based on the transaction value.
Q5: What other fees do I have to pay in addition to the brokerage fee and can these be waived also?
Other than the brokerage fee, you must pay a clearing fee of 0.03% on your transaction value (up to a maximum of RM1,000) which currently cannot be waived.
Q6: How will I know that I have not been charged the stamp duty fee?
It will be reflected in your trade statement where all charges billed are itemised.
Q7: How often will the exemption list change?
There is a predefined list of shares set by Bursa Malaysia that will change annually as it is based on recorded market capitalisation of the previous year.
Q8: Does it apply for when I buy, sell, collect dividends, etc or is it only applicable for when I buy shares?
The stamp duty exemption is ONLY applicable for the buying and selling activities made on Small and Mid Cap shares.
Bursa Malaysia ‘s settlement period rule subjected to type of contract. Refer to the details below;
Type of Contract: Ready Basis
1. Tradeable Balance in Seller’s Account (Rule 9.03(1)): T + 1 by 4:00pm
2. Payment to Selling Client (Rule 9.03(2)): T + 2, no later than 12:30pm
3. Delivery to buyer (9.03(2)): T + 2, no later than 10:00am
4. Payment by Buying Client (Rule9.03 (2)): T + 2, no later than 12:30pm
5. Selling Out: T + 2, from 12:30pm until T + 3
Type of Contract: Immediate Basis
1. Tradeable Balance in Seller’s Account (Rule 9.03(1)): T by 4:00pm
2. Payment to Selling Client (Rule 9.03(2)): T + 1, not later than 12:30pm
3. Delivery to buyer (9.03(2)): T + 1, no later than 10:00am
4. Payment by Buying Client (Rule9.03 (2)): T + 1, no later than 12:30pm
5. Selling Out: T + 1, from 12:30pm until T + 3
Your trading limit is dependent on available cash in your Cash Upfront Account. To increase your limit, please deposit funds accordingly.
Yes, at 1.75% p.a. calculated on daily rest, credited monthly into your account.
Yes, the charges of 30sen per transaction, however the charges will be absorbed by Rakuten Trade.
There is no minimum amount, however your trading limit is subjected to your available deposits in your Cash Upfront Account.
You may refer to Bursa Malaysia at here
