FAQs

How can I close my account?

You should send an email to customerservice@rakutentrade.my to request for an account closure. Once your outstanding cash balance is cleared and your asset/shares are transferred, it will be closed.

How long will it take to close the account?

Within 3 working days, subject to management clearance and if there are no outstanding cash and/or shares in your account.

Do I have to pay for the account closure?

No, however transfer fee for your shares (CDS transfer) of RM10.00 will be charged by Bursa Malaysia.

Can I re-open my Rakuten Trade account?

Yes. You may re-apply for a new account.

Can I cancel my account closing request?

Yes, if the process has not been completed and you have yet to receive the email notification.