FAQs
Any individual aged 18 years and above (except those who have been declared bankrupt) with a Malaysian bank account and credit/debit card issued locally.
Account opening applications will be processed on the same day within two hours, provided all documents are completed and submitted.
Account applications received after 4.00pm will be processed the next business day.
You can click on “forgot username” or “forgot password” and proceed accordingly. Your ID and/or password will be sent to you via the email address you registered at the time of account opening.
Please ensure you create a secure password:
*Must be 8-12 characters
*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter
*Must include at least 1 special characters from (!@#$%&*)
You can click on “forgot password” and follow the instructions. Your temporary password will be sent to you via your registered email address.
Please ensure you create a secure password:
*Must be 8-12 characters
*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter
*Must include at least 1 special characters from (!@#$%&*)
Please logon to the members page via mat.rakutentrade.my and then click “Settings”, select “change trading pin” and proceed accordingly.
You need to upload the following to our website:
⦁ Photocopy of your identity card (NRIC front and back) or passport
⦁ Proof of corresponding address (ie: utility bill, telco bill, etc) if different from your permanent address
Can I open a trading account with Rakuten Trade if I already have a trading account with another broker?
Yes, you can.
The Central Depository System (CDS) acts as a means of representing ownership and movement of securities.
No fee to open a CDS account.
Can I start trading immediately after submitting my online trading account application and the required documents?
Yes, you are able to start/begin trading immediately after your account has been activated and after depositing the required collateral/deposit into your trading account.
No payment for account opening.
You will be notified through your registered email address.
Foreigner can be classified either as Resident or Non-resident.
A resident is classified as:
A citizen of Malaysia, excluding person with PR abroad and resides abroad
A non-citizen of Malaysia who has obtained PR of Malaysia and resides in Malaysia
A non-resident is classified as:
Any person other than a resident
A Malaysian citizen with PR abroad and resides abroad
Foreigner (resident) in Malaysia
*All documents submitted must be in English language
|
Documents |
Examples of source documents |
|
Proof of Personal Identity |
Passport Image |
|
Proof of Permanent Address (Foreign/Local) -Foreign Address
-Malaysian Address |
Applicant can choose either Malaysian Address or Foreign Address as permanent address Applicants' Identity Card with Foreign Permanent Address OR Any statement with Foreign Permanent Address VISA with stated address to prove stay in Malaysia -E.g. Working Visa -E.g. Marriage Visa AND NRIC OR Utility Bill of Malaysian husband/Malaysian wife -Permanent Resident Card and etc OR Applicant's Tenancy Agreement in Malaysia |
|
Proof of Mailing Address (Foreign/Local) -Foreign Address -Malaysian Address |
Applicant can choose either Malaysian Address or Foreign Address as mailing address Any statement with Foreign Mailing Address
Any statement with Malaysian Mailing Address E.g. Utility Bills |
Foreigner (non-resident) outside Malaysia
|
Documents |
Examples of source documents |
|
Proof of Personal Identity |
Passport Image |
|
Proof of Foreign Permanent Address |
Applicant's Identity Card with Foreign Permanent Address OR Any statement with Foreign Permanent Address |
|
Proof of Foreign Mailing Address |
Any statement with Foreign Mailing Address |
For registration during weekend/public holiday, the account activation will be processed on the next business day and it will take longer time than usual provided that all documents and information are sufficient.
